A step‑by‑step guide for anyone who believes their personal information has been misused.
1. WHAT IS IDENTITY THEFT
Identity theft occurs when someone uses your personal information—such as your name, address, Social Security number, date of birth, or financial account details—without permission, usually for financial gain.
Common misuse includes:
- Opening credit accounts
- Taking over existing accounts
- Filing fraudulent tax returns
- Applying for loans or benefits
- Using your identity for utilities, housing, or employment
- Stolen or skimmed EBT benefits
- Identity misuse
2. IMMEDIATE STEPS TO TAKE
A. File a police report
- Online – amarillopolice.org
- Phone – (806) 378-3038 option # 2
- Call immediately if it happened within the last 72 hours (e.g., a crypto scam)
B. Start a Case File
- Create a folder (physical or digital) for documents, letters, screenshots, and notes.
- Keep a log of every phone call (date, time, person).
C. Report Identity Theft
D. Contact the Credit Bureaus
Services offered by credit bureaus
Credit Reports/Credit Monitoring:
- Alerts you to changes
- Experian, Equifax, Transunion
- Other services:
Fraud Alert (free) through credit bureaus:
- Requires lenders to verify identity
- Lasts 1 year (renewable)
- 7‑year extended alert with FTC report
Credit Freeze (free): Locks new credit
- Blocks new credit
- Must be lifted when applying
- Strongest protection
E. Notify Banks & Creditors
- Ask them to flag accounts
- Request new account numbers, cards, PINs
- Follow up in writing: Sample Letter (PDF)
Where to Report Fraud and Scams
FTC: 1‑877‑IDTHEFT
IC3: https://www.ic3.gov
Postal Inspection Service: 1‑877‑876‑2455
IRS Fraud:1‑800‑829‑0433
SSA Fraud: 1‑800‑269‑0271; https://oig.ssa.gov/report/
BBB – Report a Scam | BBB Scam Tracker | Better Business Bureau
TX Comptroller - Fraud and Consumer Alerts
Insurance Fraud – Texas Department of Insurance:
HHS Office of Inspector General (OIG): The main federal entity for reporting fraud, waste, or abuse
SNAP Fraud (Texas)
- Online: ors-oig.hhs.texas.gov
- OIG Fraud Hotline: 1‑800‑436‑6184
- Lone Star Help Desk: 1-800-777-7328
- Complete Form H1854, Affidavit for Unauthorized Use of Electronic Benefit Transfer (EBT) Benefits, to request reimbursement for stolen SNAP benefits.
WIC Fraud (Texas)
National SNAP Fraud (USDA)
National WIC Fraud
Preventing Identity Theft (pdf)
DISCLAIMER
The Amarillo Police Department provides the “Identity Theft and Scam Information” only as a convenience. USERS ARE SOLELY RESPONSIBLE FOR VERIFYING THE ACCURACY, COMPLETENESS, CURRENCY AND SUITABILITY OF ALL INFORMATION CONTAINED HEREIN. The Department does not endorse, guarantee or warrant any of the referenced commercial products or services and any mention of commercial products or services is for informational purposes only. The Department has provided links to Internet sites maintained by third parties which may be of interest to users, but for which this agency has no responsibility. The Department makes no representations or warranties of any kind as to accuracy or any other aspect of the information contained on such Internet sites.
AMARILLO POLICE DEPARTMENT SERVICES
Run Business Solutions is an IT Managed Services and Website Services provider based in Amarillo, TX. Since 2007, we’ve supported small to mid-sized businesses both regionally and throughout the country. We pride ourselves in helping businesses leverage technology, not just tolerate it. Runbiz is focused on enthusiastically providing excellent technical strategy, services, and solutions that drive our customers' businesses forward. We are passionate about our mission to empower people to do what they do well.
To learn more about our approach to IT, visit our Managed IT or Co-Managed IT pages. If you are looking to revamp your website to look and perform better, visit our Website Services page for more information.
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Integrity – We are honest, dependable and we do the right thing.
Excellence – We are learning, improving, and exceeding expectations.
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Teamwork – We are team players and playing to win.
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RunIT CMS Custom Content Editor Toolbox
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We take the time to understand who you are as an organization to determine how we can best serve you. Our goal is that the products and services we offer, allow you to thrive in that purpose.
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